Refund & Return Policy
At Crystaa India, each product is carefully checked and securely packaged before dispatch. Due to the nature of our products, we currently do not offer refunds or returns.
No Refunds
We do not provide refunds once an order has been placed and delivered. Please review product details carefully before completing your purchase.
No Returns
Returns are not accepted for any products once delivered, including crystals, crystal bracelets, and healing oils.
Exchange Policy (Only in Specific Cases)
We offer exchange only in the following situations:
- You received a defective product
- You received a wrong product (different from what was ordered)
Conditions for Exchange
To be eligible for an exchange:
- The product must be unused, unworn, and in original condition
- The product must be returned in its original packaging
- The issue must be reported within 48 hours of delivery
- Clear photos or videos of the issue may be required for verification
Once approved, we will arrange an exchange for the same product.
Items Not Eligible for Exchange
- Products that have been used, worn, or tampered with
- Damage caused due to improper handling or misuse
- Requests raised after 48 hours of delivery
- Orders placed during sale or promotional offers (if applicable)
How to Request an Exchange
To request an exchange, please contact our support team with:
- Your order number
- Clear images or videos showing the issue
Our team will review the request and guide you through the next steps.
Important Note: Crystaa India reserves the right to approve or reject exchange requests after inspection and verification. This policy is in place to ensure product hygiene, authenticity, and fairness to all customers.
